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FAQs

1. How do I make a purchase?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click "Add to Bag". Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the bag at any time. When you are ready to place your order, select Proceed to Checkout from the bag and follow the straightforward prompts to complete our one-step checkout process. 

 

2. How do I find a specific item?

If you know exactly what you are looking for, you can search our online store by product category or by Brands under the Brands menu. Once you have selected your desired category or brand, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top left-hand corner, which can be used to look for products using keywords or a web code, if you know it.

 

3. How do I know if an item is in stock?

Most items shown are in stock. When you roll over a product, you can immediately see its size availability. Please note that even if a product is in your shopping bag, it is not reserved, and will be available to other customers while you are browsing.

 

4. What payment methods does Modestrove.com accept?

We accept most major credit and debit cards. 

 

5. Is it safe to use my credit card online at Modestrove.com?

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

 

6. How will I know if you have received my order?

After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit-card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point you will receive a second email from us confirming your order. 

 

7. When will I receive my order?

Orders shipped using our delivery partner, Royal Mail, are delivered Monday to Friday between 9am and 5pm. 

 

8. Am I able to track my order?

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on sales@modestrove.com and we will track the order on your behalf. 

 

9. Can I exchange my order?

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.

 

10. How do I return an item?

You have up to 28 days to return an item.

 

11. Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the modestrove.com terms and conditions statement. In order to register as a user of modestrove.com, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties.

 

12. How do I keep my account safe?

In order to keep your modestrove.com account safe, we recommend you follow the simple steps below:

a) When setting your password, it is recommended to have at least six characters long and contain at least one uppercase letter and a number. The longer your password is, the more secure it is.

b) Use a unique password on modestrove.com. Using a unique password will ensure that if your password is disclosed on another website, it cannot be used on modestrove.com

c) Do not use the same password for your email accounts as you do on sites such as modestrove.com

d) Change your password periodically. While we do not require users to change passwords after a period of time, it is recommended to update your password periodically.

e) Change your password if you suspect that any of your accounts you use online on any website has been compromised.

 

13. How do I contact customer care?

If you have any questions which are not currently answered on our site, please contact us by email at info@modestrove.com 

 

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